← Back

Help & FAQ

Everything you need to know about MealSnap

Getting Started

How does MealSnap work?

Simply take a photo of your food and our AI will analyze it to estimate calories, protein, carbs, and fat. You can also scan barcodes or manually enter food items.

How accurate are the nutritional estimates?

Our AI provides reasonable estimates based on visual analysis. For common foods, accuracy is generally within 10-20%. For best results, try to capture clear photos with good lighting and include the full plate in the frame. Note that these are estimates and should not be used for medical dietary requirements.

Can I edit the AI's food analysis?

Yes! After scanning, you can edit any food item's name, portion size, and nutritional values. You can also add or remove items before logging the meal.

Features

How do I track water intake?

On the home screen, you'll find the Water Tracker. Tap the "+1 glass" or "+2 glasses" buttons to log your water intake. Each glass equals 250ml. Your daily goal is 8 glasses (2 liters).

How do I log exercise?

The Exercise Tracker on the home screen lets you choose from common activities (walking, running, cycling, gym, swimming, yoga). Select an activity, enter the duration in minutes, and the app will estimate calories burned.

What is the barcode scanner?

MealSnap can scan food product barcodes to look up nutritional information from the Open Food Facts database. This works great for packaged foods with barcodes.

How are my daily calorie goals calculated?

During onboarding, we calculate your goals based on your gender, age, height, weight, activity level, and goal (lose weight, maintain, or build muscle) using the Mifflin-St Jeor equation. You can adjust your goals anytime in Settings.

What does the streak counter mean?

Your streak shows how many consecutive days you've logged at least one meal. Keep your streak going to build healthy tracking habits!

Account & Subscription

What's included in the free plan?

The free plan includes 3 food scans per day, 7 days of meal history, full calorie and macro tracking, water tracking, and exercise logging.

What does Premium unlock?

Premium gives you unlimited food scans, full meal history access, progress photos, data export, and an ad-free experience.

How do I cancel my subscription?

You can cancel your subscription anytime through your Apple ID Account Settings (Settings > Apple ID > Subscriptions on your iPhone). Your premium features will remain active until the end of your current billing period.

How do I delete my account?

Go to Settings in the app, scroll down to the Account section, and tap "Delete Account." This will permanently remove all your data including meals, photos, water logs, and exercise logs.

How do I restore my purchases on a new device?

Go to the Premium/Paywall screen and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original purchase.

Troubleshooting

The food analysis seems inaccurate

Try these tips for better results:

The app won't scan my food

Make sure you've granted camera permissions. Go to your iPhone Settings > MealSnap > Camera and ensure it's enabled. Also check that you haven't exceeded your daily scan limit (3 scans for free users).

Still need help?

We're here for you. Send us an email and we'll get back to you within 24 hours.

support@mealsnap.app